Your best bet at this point is to simply reinstall the software in hopes things will return to normal. OK, so chances are the HP printer software is not working properly, hence the scanning issues many users are facing. 4] Reinstall the official HP printer software After the troubleshooting is complete, the software will let the user know if any problems have been fixed.From there, click on Fix Scanning to move on to the next step. After installing it to your computer, you must now go through the setup process by selecting your printer.
HP has its own tool for troubleshooting, and it is called Print and Scan Doctor. To find out what is really happening, we suggest visiting HP Printers – Windows 10 Compatible Printers.įrom that page, you can check to see if your particular HP printer is compatible with Windows 10/11 operating systems. Maybe it has a lot more to do with compatibility than anything else. Upgrading to either of these operating systems can cause your printer to buckle when scanning. 2] Check printer scanner compatibility with Windows 11/10 You can now go ahead, and check to see if the scanner is still failing to work in the way that it should. Wait for up 10 to 20 seconds, and after that, plug the device back into the power socket and reboot. To reset the printer scanner, the user must power it down, and from there, unplug the power cord from the socket. This is a simple task therefore, we do not expect most users to find it too difficult to get done. The first thing you may want to do here is to reset the printer scanner.
Apparently, when attempts are made to scan documents, the printer fails to follow through on the command. There is no official error code when the failure happens, but that doesn’t matter. Some users are having problems with the scanner in their HP printer failing to work as it should. The company manufactures some of the best printers and scanners available today, but that doesn’t mean the products are without problems. Follow the instructions to fix it.When it comes down to printers, HP is one of the biggest in the market. An X indicates the printer has a problem.An exclamation mark means a test failed and was skipped.
A wrench means a problem was found and fixed.Scan to computer is currently unavailable.An error occurred while communicating with the HP imaging device.An error occurred communicating with the scanning device.Can not print or other printing problems.HP Print and Scan Doctor can help with the following printer issues: If there is a connection problem, follow the instructions in the tool.ĭepending on the problem, click either Fix Printing or Fix Scanning and follow the instructions HP Print and Scan Doctor provides. Turn your printer/scanner on and click Retry if your printer is not listed. After downloading and having HP Print and Scan Doctor open, click Start and choose your printer. You can even troubleshoot connectivity errors right from the interface. HP Print and Scan Doctor are designed to be intuitive, allowing anyone to troubleshoot print or scan issues with relative ease.
HP Print and Scan Doctor provides you with a fix for several typical HP printer/scanner issues and more.